Need a hand? Whether you're setting up for the first time or fine-tuning a strategy, here's how to reach us and get unblocked fast.
Contact us
| Channel | Best for |
|---|---|
| Email — hello@aslanalgo.com | Account, billing, access issues, and anything you'd rather keep private. |
| Discord community | Quick questions, setup help, sharing ideas, and announcements. You can link your Discord when you subscribe. |
| Website — aslanalgo.com | Plans, the latest product information, and getting started. |
When you email us, include your TradingView username and a short description (with a screenshot if you can). It's the fastest way for us to find your account and help.
Before you reach out
Most issues are covered in the docs, and checking first will usually get you moving faster than waiting on a reply:
- Can't see the indicators in TradingView? Work through the Installation Guide — it covers account setup, plan selection, and adding invite-only scripts.
- Not sure which plan you need? See Choosing A Plan and Getting Started – Pro & Ultimate.
- Tuning a tool? Each feature has its own reference under Signal Engine, Price Action Toolkit, Aslan Ultimate, and the Risk Analysis Suite.
Still stuck? The FAQ answers the questions we hear most often.
Getting help faster
A little detail goes a long way. When you ask for help, try to include:
- Your TradingView username (and Discord, if relevant).
- Which tool or plan you're using.
- What you expected to happen versus what actually happened.
- A screenshot of your chart or settings where possible.
Aslan team members will never ask for your password or for control of your funds. Be cautious of anyone in community channels claiming to offer "guaranteed returns" or account management on our behalf — that isn't us.